My Curriculum Vitae is a detailed graphical timeline of my work history, offered here as a thorough & detailed record, for reference purposes.  It is best viewed on a larger format screen. At the bottom of each timeline entry is an alphabetical list of the skills & technologies I’ve used in each position.

My ongoing Training and Other Activities (such as Volunteer & Charity work) are covered in separate sections, at the very end of this page.

However, if you’re just getting to know me, I’d recommend downloading my 2-page Resume, which features the essential aspects of my Strengths, Skills and Experience.

Regardless, these documents (and this website) are imperfect stepping stones in the process of sharing myself with you.  It would be a welcome opportunity to continue the conversation with you in person!  To that end, there are a variety ways to contact me.  I’d love to hear from you!

• Jul 2006 - Present

  CHRISMICHAELS.CA

  Owner & Principal

  - Design, test and deploy e-commerce & informational website properties for numerous clients, including non-profit charities, musicians, and entrepreneurs; assist with site redesigns and overhauls, and also implemented full turnkey solutions

  - Investigate security and system failure incidents, including forensic analysis, data recovery, system stabilization, and restoration of client data and systems

  - Provide field and phone support, web and database design, IT planning, infrastructure maintenance, and training to small & medium size businesses, and individuals

  - Perform on-site repair and maintenance of client hardware & systems, including diagnosis of applications & operating systems

  - Support client servers using remote management tools, including network monitoring, backup administration, and analysis of system and application logs

  - Diagnose client network issues, including cabling faults, switch and hub configuration, router set-up, and Internet connectivity (firewalls and proxies)

  - Prepare documentation for client instruction on common administrative and application tasks

  - Manage all financial & operational aspects of company, including sales, billing and marketing

  
  

  Skills Learned & Technologies Utilized

  Apache Web Server ● BASH Scripting ● Cisco IOS ● Cloudflare ● Cpanel Web Admin ● CSS Web Styling ● Datacentre Mgmt ● Desktop Hardware Mgmt ● Entrepreneurship ● IMAC (Install Move Add Change) ● Infrastructure Monitoring ● Lifecycle & Inventory Mgmt ● Linux OS Installation & Mgmt ● Litespeed Web Server ● MS Office Support ● OpenVPN ● PHP Programming ● Planning & Deployment ● Project Mgmt ● Python Programming ● Remote Access Mgmt & Training ● Security Research & Mgmt ● Training ● Unix OS Mgmt ● Web Design ● Web Hosting Mgmt ● Windows OS Mgmt ● Wordfence ● Wordpress CMS Deployment & Design.
• Jan 2014 - Nov 2015

  Correctional Service of Canada

  Correctional Staff Training Officer (CX-3)

  - Served at Collins Bay Institution from April to November 2007, at Kingston Penitentiary from November 2007 until its closure in September 2013, at Millhaven Institution until Jan. 2014 (as a CX-1 and CX-2 Correctional Officer), and at the Ontario Regional Staff College (as a CX-3 Staff Training Officer)

  - Delivered, coordinated, evaluated and contributed to the development of Correctional Skills Training Programs (included security techniques, employee orientation and continuous learning) at the Correctional Service of Canada (CSC) Ontario Regional College for newly recruited and established CSC Correctional staff

  - Taught correctional methods and related subjects to CSC staff (primarily newly recruited and established correctional officers as well as other trainers) in a variety of learning activities as a coordinator, lecturer and/or discussion leader in courses and workshop sessions

  - Provided national or regional expertise and portfolio management for the teaching of particular subject areas such as firearms, gas, restraint techniques, etc

  - Conducted learning needs analyses and evaluation of proposed curriculum, teaching methods and other topics related to adult education for correctional staff

  - Contributed to the development of strategies, standards, plans and policies related to the design, delivery, evaluation and validation of training programs

  - Supervised the training of correctional officer recruits in Core Training Programs

  - Monitored/Supervised the effectiveness of operational training programs including refresher training for correctional officers in firearms and other correctional methods

  - Contributed to the evaluation of the effectiveness of training programs and regional compliance for national and regional training standards

  - Assisted in the preparation of estimates of costs for the repair of equipment, the purchase of inventory and the implementation of new courses and validated expenditure projections for annual and multi-year training plans

  Find out more about the Correctional Service of Canada...

  
  

  Skills Learned & Technologies Utilized

  Database Design/Mgmt/Reporting ● Desktop Applications ● Documentation ● Knowledge Mgmt ● MS Office Support ● Planning & Deployment ● Reporting & Analysis ● Security Research & Mgmt ● SQL Admin/Reporting/Mgmt ● Training.
• Apr 2007 - Jan 2014

  Correctional Service of Canada

  Correctional Officer (CX-1 & CX-2)

  - Served at Collins Bay Institution from April to November 2007, at Kingston Penitentiary from November 2007 until its closure in September 2013, at Millhaven Institution until Jan. 2014 (as a CX-1 and CX-2 Correctional Officer), and at the Ontario Regional Staff College (as a CX-3 Staff Training Officer)

  - On assigned posts, providing information, guidance, management and assistance to offenders in their living unit, and other areas of the institution

  - Contributing to dynamic security of the institution through proper supervision of inmate activities, and proper operation of security equipment on assigned posts

  - Training of CX-2 officers on operation of the Smiths Detection IonScan system (Ion Mobility Spectrometry), and development & delivery of training materials and manuals related to the system, as well as the Visitor Control post at the Principal Entrance of Kingston Penitentiary

  - Troubleshooting, maintenance and clean-up of the HandNet biometric authentication system for staff sign-in at the Principal Entrance of Kingston Penitentiary

  - Information gathering, assessment and reporting for Threat Risk Assessments for offender visitors as part of the Visitor Control post duties, and assistance in subsequent processing of this information for the offender's OMS records

  - Familiarity with the offender disciplinary process, including submission and classification of charges, as well as informal resolution, and Insitutional Court

  - Proficiency with all related legislation, regulations and policies, including all Commissioner's Directives

  - Familiarity with many relevant forms and reports, including Officer's Statement and Observation Reports, Threat Risk Assessments, Post-Search Reports, and others

  - Completion of all required periodic recertification in Suicide Prevention, Weapons Recertification, First Aid / CPR / AED, SCBA / Fire Prevention, Chemical Agents, Use of Force, Self-Defence and other related job training

  Find out more about the Correctional Service of Canada...

  
  

  Skills Learned & Technologies Utilized

  Database Design/Mgmt/Reporting ● Desktop Hardware Mgmt ● Documentation ● Knowledge Mgmt ● MS Office Support ● Planning & Deployment ● Security Research & Mgmt ● SQL Admin/Reporting/Mgmt ● Training ● Windows OS Mgmt.
• Oct 2006 - Jan 2007

  Correctional Service of Canada

  Support Technician CS-1 (Casual)

  - Provided first-level technical support to computer users at Kingston Penitentiary

  - Assisted with all software, hardware and network issues that affected user operation

  - Inventoried, catalogued and disposed of computer assets using the ITIMS Inventory Management System

  - Developed, documented and trained fellow technicians on network management tools for the computer network at Kingston Penitentiary; as part of this major project, identified and corrected several configuration/connection issues that were impeding network performance at the institution

  - Completed casual timesheets on a biweekly basis for submission to Regional Staffing

  Find out more about the Correctional Service of Canada...

  
  

  Skills Learned & Technologies Utilized

  Desktop Applications ● Desktop Hardware Mgmt ● Documentation ● Help Desk Tools & Mgmt ● IMAC (Install Move Add Change) ● Infrastructure Monitoring ● Lifecycle & Inventory Mgmt ● MS Office Support ● Networking Install/Config/Mgmt ● Security Research & Mgmt ● Training ● Windows OS Mgmt.
• Feb 2006 - Jul 2006

  CGI Canada

  Lead Inventory Analyst (ITM-GTA)

  - Lead a team of five Inventory Analysts, providing work-related guidance and training

  - Interfaced with clients and CGI management on the Inventory Team’s activities and deliverables

  - Responded to client and internal CGI concerns regarding Inventory reports and projects

  - Coordinated data gathering, analysis, QA and reporting of monthly and ad-hoc Inventory reports

  - Worked with other CGI teams on projects and day-to-day business

  - Engineered, prototyped, and deployed internal solutions for Inventory data and analysis needs

  - Provided lab management and architecture services to other teams within the ITM-GTA division of CGI

  Find out more about CGI Canada...

  
  

  Skills Learned & Technologies Utilized

  Cisco IOS ● Database Design/Mgmt/Reporting ● Datacentre Mgmt ● Desktop Hardware Mgmt ● Documentation ● IMAC (Install Move Add Change) ● Infrastructure Monitoring ● Knowledge Mgmt ● Lifecycle & Inventory Mgmt ● Networking Install/Config/Mgmt ● Planning & Deployment ● Project Mgmt ● Reporting & Analysis ● Server Operations/Deployment/Mgmt ● SQL Admin/Reporting/Mgmt ● Team Supervision & Training ● Training ● VMware ● Windows OS Mgmt.
• Jan 2004 - Feb 2006

  CGI Canada

  Inventory Analyst (ITM-GTA)

  - Worked with internal and external clients to provide engineering, development and production support for all aspects of inventory lifecycle management and processes

  - Developed, tested, deployed and supported a variety of inventory and management tools, including Centennial Discovery, Microsoft SMS, Altiris, GFI Languard and other infrastructure tools

  - Coordinated with Field Services technicians and other internal & client-facing teams on all stages of asset lifecycle

  - Developed, created and automated reporting tools using SQL and Microsoft Access databases, and generated ad-hoc reports using Excel and other reporting tools, as required

  - Worked with CGI Security team on workstation patch management and virus control

  Find out more about CGI Canada...

  
  

  Skills Learned & Technologies Utilized

  Cisco IOS ● Database Design/Mgmt/Reporting ● Datacentre Mgmt ● Desktop Hardware Mgmt ● Documentation ● Infrastructure Monitoring ● Knowledge Mgmt ● Lifecycle & Inventory Mgmt ● MS Office Support ● Networking Install/Config/Mgmt ● Planning & Deployment ● Project Mgmt ● Remote Access Mgmt & Training ● Reporting & Analysis ● Server Operations/Deployment/Mgmt ● SQL Admin/Reporting/Mgmt ● Training ● Unix OS Mgmt ● VMware ● Windows OS Mgmt.
• Nov 1999 - Jan 2004

  JAID Associates Toronto

  Senior Technical Analyst & Principal

  - Provided field and phone support, web and database design, IT planning, infrastructure maintenance, and training to a diverse client base

  - Performed on-site repair and maintenance of client systems, including diagnosis of applications & operating systems (Install Move Add Change)

  - Supported client servers using remote management tools, including network monitoring, backup administration, and analysis of system and application logs

  - Diagnosed client network issues, including cabling faults, switch and hub configuration, router set-up, and Internet connectivity (firewalls and proxies)

  - Prepared documentation for client instruction on common administrative and application tasks

  - Managed all financial aspects of company

  
  

  Skills Learned & Technologies Utilized

  Apache Web Server ● BASH Scripting ● Cisco IOS ● Cpanel Web Admin ● CSS Web Styling ● Database Design/Mgmt/Reporting ● Documentation ● Entrepreneurship ● Help Desk Tools & Mgmt ● IMAC (Install Move Add Change) ● Networking Install/Config/Mgmt ● PHP Programming ● Planning & Deployment ● Python Programming ● Training ● Web Design ● Web Hosting Mgmt.
• Jan 1999 - Dec 1999

  Intria HP

  Intermediate Technical Analyst (NT/Unix/Networks)

  - Successful projects included the rollout of new Intrusion Detection technology (RealSecure from ISS) to the I-HP network space, and the successful pilot and phased rollout of an Enterprise Knowledge Management system within I-HP

  - Consultation with clients regarding project requirements (design, resources and scheduling)

  - Co-ordination of NT/Unix/Networks internal resources and other Intria-HP teams to meet project deliverables and costs; included workload planning and logistics

  - Built, configured and deployed servers and networks as required; included OS and hardware configuration, racking, cabling, troubleshooting and ongoing monitoring

  - Conducted research into new technologies and methodologies; involved on-line and off-line research, consultation with vendors and other experts, and in-house lab testing & piloting

  Find out more about Intria HP, now a subsidiary of DXC Technology...

  
  

  Skills Learned & Technologies Utilized

  Cisco IOS ● Datacentre Mgmt ● IMAC (Install Move Add Change) ● Infrastructure Monitoring ● Intrusion Detection & Security ● Knowledge Mgmt ● Networking Install/Config/Mgmt ● Planning & Deployment ● Project Mgmt ● Server Operations/Deployment/Mgmt ● Unix OS Mgmt ● Windows OS Mgmt.
• Mar 1997 - Jan 1999

  PricewaterhouseCoopers

  National Specialist (Client Services)

  - Provided Second-Level Support to all Canadian offices and the Metro Toronto Help Desk for desktop/productivity applications (Microsoft Office, IBM Antivirus, and others)

  - Communicated with front-line support staff and end-users on installation & configuration of these applications on NetWare file servers and Win95 desktop systems; supported for internal PwC customisations of these applications

  - Documented any new processes, changes and upgrades to the PwC application infrastructure in the appropriate reference databases; assisted with the testing and deployment of these upgrades and changes

  - Assisted with projects for the various service lines throughout Canada, including training/deployment for SECUR-ID Remote Access Solution across Canada, and desktop/server standardisation projects for various offices

  - Provided backup second-level support to the other members of the Specialist team and their respective areas of expertise; became familiar with all aspects of second-level support within the Specialist group

  Find out more about PriceWaterhouseCoopers (formed by the merger of Price Waterhouse and Coopers & Lybrand in 1998)...

  
  

  Skills Learned & Technologies Utilized

  Desktop Applications ● Desktop Hardware Mgmt ● Help Desk Tools & Mgmt ● Macro Integration & Support ● MS Office Support ● NetWare OS Mgmt ● Networking Install/Config/Mgmt ● Remote Access Mgmt & Training ● Windows OS Mgmt.

Training

• Training & Continuous Development

  Things I Do To Stay Informed

  First Aid / CPR / AED (Level C)

  - Certified in 2007, 2010 and 2013
  

  Correctional Service of Canada

  @ CSC Ontario Regional Staff College - Jan. 2007 to Apr. 2007

  - Completed 12-week full-time Correctional Training Program (CTP) #48, with graduation on Apr. 13, 2007
  

  Government of Canada

  - Obtained Reliability Status Security Clearance Certificate as of May 2006, and Enhanced Reliability Status Security Clearance Certificate as of Apr. 2007
  

  ITIL Service Management Foundations

  - Obtained the Foundation Certificate in IT Service Management in Feb. 2005, covering the concepts, terms, objectives, definitions, benefits and relationships within core IT service management processes and functions.
  

  Project Management: Skills for Success

  @ Learning Tree International - Jun. 1999

  - Project management fundamentals, including resource planning, use of available tools, and other general concepts
  

  Chemical Engineering

  @ University of Toronto - Sep. 1989 to May 1991

  - Completed two years of a four year degree program, as well as a sixteen month co-op work term with Falconbridge Ltd. in Timmins, Ontario

  
  

Other Activities

• Volunteer, Charitable & Social Activities

  Things I Do To Stay Connected

  Volunteer Work

  - Volunteered with ADHD Parent Support Group of Kingston for various events, including information booths at local fairs, and the annual Walk for Kids' Mental Health, in partnership with other community organizations.

  - Volunteer Webmaster for Brothers Before Others, a 501(c)(3) non-profit charity based out of New Jersey & New York, which was created to provide floral arrangements to the families of law enforcement officers lost in the line of duty. The charity's work has subsequently expanded to include a whole host of other activities across North America, with a matching expansion of the role of the charity's website and social media presence.

  
  

  Charitable Efforts

  - Recurring involvement in workplace United Way fundraising campaigns, especially at CGI and Correctional Service of Canada.

  - Coordinated a community emergency response for a neighbourhood family who lost their house and belongings in a sudden fire. Included "day-of" and "week-of" collection and coordination of donations, goods and monetary assistance, as well as toys and school clothing for the family's children. Also assisted with data recovery efforts for the family's fire-damaged computers and digital devices.

  
  

  Social Activities

  - HackerNest Toronto Tech Socials - Networking & knowledge sharing.

  - Tech In Motion: Toronto - Networking & socializing.

  - TechToronto #TechTO Monthly Meetup - Knowledge sharing from industry leaders & networking.

  - PitchIT Toronto & #PitchItTOCityHall - Supporting and learning about the local entrepreneurial & funding ecosystem.

  
  

  Recreational activities

  - Cooking new recipes, riding new bike trails, watching old & new movies, and searching out all kinds of music (live & recorded).